Terms and Conditions of Sale

SANCTUAIRE organises events combining movement, wellbeing practices and creative activities. These terms govern bookings and participation by individual consumers in its paid events. They are available before purchase and must be accepted when booking.

Events are organised by Samar Khoshnevis Rad, a sole trader registered in France (entrepreneur individuel — EI), trading as SANCTUAIRE.
SIREN: 103 412 748
Email: hello@snctr.com
Address: 36 Quai Louis Blériot, 75016 Paris, France.

Depending on the programme, events may include yoga, Pilates, breathing exercises, sound relaxation, creative workshops or refreshments. The booking page specifies the included activities, date, times, location, price and any particular participation requirements. Events are reserved for adults aged 18 and over.

Bookings are made through the system indicated on the website, subject to availability. Before confirming an order, customers can check their details, booking contents and total price, and correct any errors. Booking information and the accepted terms are sent by email in a format customers can retain. A booking is considered confirmed once full payment for the order has been received.

Prices are stated in euros, inclusive of any applicable taxes. They cover the services described on the booking page. Any additional charges are displayed before the order is confirmed. Payments are processed securely via Stripe. Full payment is collected at the time of booking.

Tickets concern leisure activities provided on a specified date or during a specified period. Accordingly, the statutory fourteen-day right of withdrawal does not apply, under Article L.221-28, paragraph 12, of the French Consumer Code. The cancellation policy below remains applicable.

Cancellation requests must be emailed to hello@snctr.com, stating the participant's name and the relevant event. Requests received at least 10 calendar days before the event's scheduled start time qualify for a full refund of the amount paid for the booking. Requests received after that deadline, and non-attendance, do not qualify for a refund or credit, subject to mandatory legal provisions.

If SANCTUAIRE cancels an event, participants will be notified by email and receive a full refund of their booking. If an event is postponed or an essential element of the booking changes substantially, customers may accept the revised arrangements or cancel their booking for a full refund. A credit or alternative date may be offered, but will replace a refund only with the customer's agreement. These provisions do not limit any other statutory consumer rights.

Participants must follow the safety instructions provided by the venue, organiser and instructors. They should adapt their participation to their abilities and may stop an activity at any time. Anyone unsure whether an activity is suitable for their health should consult a healthcare professional before participating. The activities are not medical treatments. These precautions do not remove any legal safety obligations or liability of SANCTUAIRE or its instructors.

Participants must treat other people, equipment and the venue respectfully. SANCTUAIRE may stop someone's participation when necessary to address violent, discriminatory or dangerous behaviour. Any action taken must be proportionate to the circumstances and respect applicable rights.

Where food or drinks are provided, participants may request available information about ingredients and allergens before consuming them. Requests for dietary adjustments should be discussed with SANCTUAIRE in advance. Availability will be confirmed individually; making a request does not mean it has been accepted.

Photography or filming may take place during events. Buying a ticket does not authorise promotional use of a participant's image. Any necessary permission is obtained separately and specifies the intended uses, publication channels and duration. Declining promotional use of their image does not prevent a person from participating in the event.

Information needed for bookings is used to manage orders and organise events. Our Privacy Policy explains how personal data is processed and describes individuals' rights. Subscribing to marketing announcements is separate from purchasing a ticket.

Complaints should be emailed to hello@snctr.com. If a prior written complaint does not resolve the dispute, the consumer may refer it free of charge to SANCTUAIRE's designated consumer mediator, subject to the applicable legal conditions.

These terms are governed by French law, without depriving consumers of any mandatory protections applicable to them. The competent court is determined under the applicable jurisdiction rules.